MidWestOne Bank

Treasury Management Implementation Specialist

Status
Non-Exempt
Type
Full-Time
102 South Clinton Street
Iowa City
IA
Hours Per Week
40

Overview

This position is primarily responsible for the implementation of all cash management product offerings by the Treasury Management division at MidWestOne Bank. Additional responsibilities include, but are not limited to: Training customers on how to effectively utilize the products in accordance with their business needs, obtaining all necessary account information and documentation from the customer for new service set up as well as supporting the Treasury Management sales team and Commercial/Ag Bankers with cash management product offering. 

Responsibilities

  • Contributes to the implementation and ongoing maintenance of MidWestOne Bank’s cash management technology. Participates in planning, testing, communication, and documentation related to technology.
  • Delivers an ideal implementation of business and cash management services utilizing industry best practices.
    • Ensures the completion of required documentation.
    • Sets up new cash management services according to applicable banking guidelines and regulations.
    • Schedules installation and training with customer for all cash management services via face-to-face or electronic interactions with a customer (Online Cash Manager—OCM, bill pay, electronic statements, remote deposit capture, ACH and wire functionality, positive pay, merchant processing, etcetera)
    • Makes sure all new and existing cash management services are properly charged or has the appropriate exception approvals if applicable.
    • Scans required implementation documents in MidWestOne Bank’s document retrieval system.
  • Acts as an escalation point for complex business customer resolution and acknowledges customer inquiries in an appropriate manner—no more than 24 hours from the date of initial request.
  • Expands existing relationships by suggesting additional business services and cash management to business customers and refers to Treasury Management Sales.

Qualifications

High school diploma or equivalent. Secondary education preferred, not required. Minimum three (3) years of banking experience preferred.

 Position requires a high degree of accuracy. Familiarity with general computer software. Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. Employees are responsible for knowledge and application of banking laws, rules and regulations, prescribed practices, and ethical standards that are applicable to their position.

 

At MidWestOne Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, Veteran status, disability, or any other legally protected status.  If you have a disability or special need that requires accommodation, please let us know. 

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