MidWestOne Bank

  • Service Banker

    Status
    Non-Exempt
    Type
    Full-Time
    City
    Iowa City
    State
    IA
    Benefits Package
    Yes - Full Time Package
    Location : Address 2
    500 South Clinton Street
  • Overview

    Is responsible for proactive retail support/services/sales activities of telephone customer service by providing a one-stop shop approach. Provides effective, efficient and consistent service, which enhances the profitability of the bank's services to all customers. Assumes the responsibility of assisting customers with problems and/or inquiries regarding various accounts, electronic banking services, fraud and the sale of various retail products. Performs other related operational tasks associated with the department. Interacts with all MidWestOne Bank offices and departments in order to service the customer and exceed their expectations.

    Responsibilities

    • Properly identifies customers over the telephone and answers questions, researches problems and performs various operational duties concerning:
      • Deposit accounts
      • Transaction information
      • Electronic banking assistance, including online banking, mobile banking, and Bill Pay log-in troubleshooting.
      • Fraud – electronic, ACH or paper
      • Account transfers
      • Debit card questions
      • Wire transfers
      • Stop payments
      • Other items as needed
    • Promotes a “one-stop-shop” approach to assist internal and external customers with their needs.
    • Handles customer service complaints or situations through effective problem solving techniques.
    • Promotes quality customer service to both internal and external customers and promotes teamwork among other bank departments and offices through the use of referrals and support services.
    • Processes mail requests from customers such as change of address requests or other miscellaneous requests.
    • Responsible for online customer channels, including Secure Contact message and instant chat services.
    • Responsible for reviewing mobile deposits.
    • Forwards faxes that come into the bank’s main fax line to the proper individual.
    • Responds to messages left in the bank’s main voice mailbox.
    • Accepts and processes garnishments and levies served by law enforcement officials.
    • Processes returned mail.
    • Monitors invoices for Deluxe check orders.
    • Prepares certified letters.
    • Performs general word processing duties associated with customer correspondence and operational duties.
    • Employees are responsible for knowledge and application of banking laws, rules, regulations, prescribed practices, and ethical standards that are applicable to their position.

    Qualifications

    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

     

    At MidWestOne Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, Veteran status, disability, or any other legally protected status.  If you have a disability or special need that requires accommodation, please let us know. 

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