MidWestOne Bank

  • Deposit Services Representative - Card Services

    500 South Clinton Street
    Iowa City
    Benefits Package
    Yes - Full Time Package
  • Overview

    This position is responsible for providing expertise regarding the Card services offered by MidWestOne Bank.  This includes new cards that are being ordered, the reissue of expiring cards and the fraud resolution associated with cards.  It also includes the balancing of the Bank’s ATM’s.


    • Process, order and maintain records of ATM/Debit card applications
    • Process, order and maintain records of reissued ATM/Debit cards
    • Review Falcon alerts and administer the Falcon Fraud Detection Program at the bank
    • Follow procedures when handling the Compromised Card lists that are sent to the bank
    • Follow Reg E and Mastercard guidelines when processing cardholder disputes as time frames must be met
    • Review daily cardholder exception reports
    • Balance daily General Ledger accounts for ATM and cardholder activity
    • Review and update procedures associated with this job description at least annually
    • Perform back-up duties as assigned
    • Assure compliance with all Bank policies and procedures as well as applicable state and federal banking regulations
    • Other duties may be assigned


    High school diploma or general education degree with some post high school education or related work experience preferred; or equivalent combination of education and experience.



    At MidWestOne Bank diversity is embraced and we are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, creed, Veteran status, disability, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.


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