MidWestOne Bank

  • Assistant Retail Manager

    Status
    Exempt
    Type
    Full-Time
    City
    Burlington
    State
    IA
    Benefits Package
    Yes - Full Time Package
    Location : Address 2
    3225 Division Street
  • Overview

    Responsible for personnel management duties associated with office service associate and universal banker staff.  Oversees branch operations including the facility's opening and closing, branch security, work flow, cash vault operations, training, scheduling/coverage, and overall compliance requirements of the office and its staff.  Is responsible for the soliciting, selling and servicing of retail banking services and referrals to others ensuring that quality customer services are provided to branch customers.

    Responsibilities

    • Directly supervises Service Associate and Universal Banker staff: planning, assigning and directing work.
    • Counsels, coaches, rewards, disciplines and makes recommendations, if necessary, to terminate staff if necessary in coordination with the Human Resources Department.
    • Write and conducts timely performance evaluations, employee documentation throughout the year, and coordinates overall employee development in coordination with the Retail Manager.
    • Monitors the sales and referral efforts of service associates through effective managing of the scorecard program.
    • Interviews and hires for service associate replacement personnel in coordination with the Retail Manager and the Human Resources Department.
    • Makes salary adjustment recommendations for service associate personnel in conjunction with operating budget and salary administration guidelines.
    • Supports and carries out the human resources policies and practices of the Bank.
    • Handles other personnel management duties as required.
    • Assumes overall responsibility for the following operational duties:
    1. Various branch office reports
    2. Maintenance of records and supplies
    3. Management and oversight of security activities, training, and documentation for the office
    4. Enforcement of bank policies as they relate to security, service, and operations
    5. Projects or assignments under the direction of the Retail Manager
    • Participates in the retail incentive plans as assigned per position.
    • Opens retail banking accounts, safe deposit, Certificate of Deposits, and IRA accounts. Meets customers' needs while cross-selling other MWO services to enhance the customer relationship.
    • Coordinates with the bank's lending areas in originating and processing loan applications; handles loan closings and collection activities and has a personal lending limit.
    • Prepares and maintains correspondence/files for customers and prospects.
    • Motivates office employees through effective communications and training; promotes their interest and participation in cross-selling and referring bank products and services. Works with employees regularly through individual and team efforts to assist them in establishing and attaining their referral goals.
    • Assists the Retail Manager with the development, implementation and participation of promotional activities, programs and calls to generate new business relationships.
    • Follows up on referrals from other bank personnel to generate new business relationships.
    • Identifies customers' needs with regard to bank services and responds appropriately.
    • Meets with customers and handles situations as they arise when requested or required. *Takes action on delicate customer situations as needed.
    • Other duties may be assigned

    Qualifications

    High school education or equivalent is required. Additional coursework in banking and finance classes and or supervisory management seminars preferred. Strong working knowledge of teller operations as this relates to operational and technical knowledge. Ability to operate general office machines and bank specific equipment required. Strong communication skills, written and verbal required.

     

    May be required to register with the NMLS and submit to a criminal background check.

     

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