• Services loan customers' existing loan account relationships:
  • Processes draw requests
  • Processes payments
  • Handles customer and internal inquiries
  • Handles payoff requests
• Secures, maintains, and releases collateral.
• Sets up, organizes, and images commercial and consumer and loan files.
• Makes follow up phone calls and emails to customers and third parties to gather missing or expired documentation.
• Responsible for incoming telephone calls from employees, customers, and third parties.
• Uses Microsoft Word to:
  • Prepare letters and correspondence
  • Prepare various notifications
  • Type memos, emails, and various internal correspondence
• Reviews loan documents and reports to ensure integrity of data input/stored in Navigator (bank’s mainframe system). May include note maintenance check back, file documentation reviews, or other compliance reviews.
• Inputs, updates, and reviews data/reports from the document imaging system. May perform quality control review of scanned documents.
• Supports Escrow Analysis, Hazard and Flood Insurance requirements and monitoring.
• Monitor imaged loan files for missing and expired documentation.
• Designs, maintains, pulls, and monitors reports and forms using Excel and Director.
• Works on other related projects as assigned by department officers which may include:
  • Research
  • Spreadsheets
• May act as a notary public for the bank.
• Performs other duties in the market as assigned, such as miscellaneous filing and back up for other loan operations support staff.
• Performs other duties as assigned

• Associates degree or equivalent combination of education and related work experience; or 6 months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience with loan servicing is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!