Small enough to care. Big enough to deliver.

This position is an entry-level Deposit Operations role focused on support for Exception Item Module (“EIM”) administration and operational support.

• Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
• Performs the following Exception Item Module (“EIM”) duties on a daily basis:
  • Inputs pay or return decisions on Non-Sufficient Fund items and completes the processing of the Non-Sufficient Fund items.
  • Ensures prompt and timely resolution of Non-Post Items.
  • Reviews and processes Stop Payment items.
  • Reviews and processes Automatic Clearing House (“ACH”) disputes through Centrix DTS.
  • Reviews and processes Zelle payment disputes.
  • Reviews and processes all Federal Reserve Adjustments.
  • Reviews accounts with two-signature restrictions.
  • Processes chargebacks and returns.
  • Processes outgoing ACH returns, including Positive Pay and Reclamations.
  • Completes Large Dollar verifications.
  • Monitors the Federal Reserve’s Availability of Funds and Collection of Check (“Reg CC”) compliance items and prepares its monthly report.
• Reconciles assigned accounts on a daily and end of month basis.
• Processes Statement Cycle Exception requests.
• Monitors paid savings bond interest and attaches the necessary addenda’s to the portfolio.
• Assists other Deposit Operations team members, as necessary:
  • Completing deposit verifications;
  • Completing research requests;
  • Responding to and acting on a variety of internal and external customer requests;
  • Handling other miscellaneous departmental duties, including back-up for other roles.
• Assists the Deposit Operations Team Leader with the review and update of procedures for the EIM support role on an annual basis.
• Performs other duties as assigned.

• High school diploma or equivalent is required.  
• Banking or financial experience is preferred.