Small enough to care. Big enough to deliver.

As an Assistant Retail Manager, is responsible for developing banking relationships with customers and prospects and connecting customers to other business lines as needs are identified. Coaches, motivates and develops a team of Service Associates and Universal Bankers to ensure that customer experience standards are met or exceeded, and frontline operational duties are completed in accordance with bank policies and procedures. Actively participates in proactive customer outreach initiatives and community events. Perform operational duties, including all retail banking transactions, and may fill in at various locations as requested.

• Manages assigned retail staff through efforts to and develop, motivate, coach and train. Meets regularly with direct reports to ensure strong communications of individual and department expectations.
• Provides financial information and professional advice to customers by identifying their financial needs.Opens retail banking accounts, safe deposit, Certificate of Deposits, and IRA accounts and meets customers’ needs while cross selling other MWO services to enhance the customer relationship.
• Coordinates with the bank’s lending areas in originating and processing consumer loan applications, along with handling loan closings and collection activities.
• Proactively works to develop new business through both walk-in activity and customer outreach.
• Works closely with direct reports through effective communication and training while promoting their interest and participation in cross-selling and referring bank products and services. Works with employees regularly through individual and team efforts to assist them in establishing and attaining their goals.
• Oversees the development, implementation and participation of promotional activities, programs and calls to generate new business relationships.
• Meets with customers and handles complex situations that may require additional assistance when they are requested or required.
• Assist Retail Branch Team Leader to participate, plan, and organize community events, both at the branch location and in the surrounding community. Represents the Bank on community groups and non-profits.
• Assumes overall responsibility for the following operational duties:
  • Various branch office reports
  • Maintenance of records and supplies
  • Management and oversight of security activities, training, and documentation for the office
  • Enforcement of bank policies as they relate to security, service, and operations
• Provides support to the Service Associates and Universal Bankers in processing customer transactions and completion of daily operational duties.
• Represents the Bank through volunteerism for community organizations and participating in community events.
• Performs other duties as assigned.

• Associates degree or equivalent combination of education and related work experience.
• In addition to education in the field of business or related field, prefer 3-5 years of experience in a retail banking sales-related role.
• Banking or financial experience is preferred.