Small enough to care. Big enough to deliver.

As a Personal Banker, is responsible for developing and maintaining relationships with customers and prospects by providing financial advice and solutions based on their retail accounts, loans, and service needs. Identifies opportunities to connect customers with other business lines to strengthen the relationship. Performs in a leadership role to assist less experienced Bankers in their development or to meet and resolve customer needs. Actively participates in proactive customer outreach initiatives and community events. May assist with operational duties, including banking transactions, and may fill in at various locations as requested.

• Identifies customer needs by asking open-ended questions to recommend and open appropriate deposit accounts for consumer and business ownerships, and related retail services.
• Originates and processes consumer loan applications; handles loan closings and collection activities.
• Participates in customer outreach initiatives and campaigns to achieve sales goals.
• Uses bank technology to track related activities and progress towards goals.
• Proactively identifies and makes referrals to other business lines and connects customer to the appropriate employee.
• Performs necessary tasks to establish and/or update accounts, and services.
• Embraces leadership opportunities within the branch by:
  • Acting in a leadership capacity when Retail Branch Team Leader, Assistant Team Leader or Senior Banker is not available (including resolution of difficult or sensitive customer situations);
  • Assisting with sales skills development activities;
  • Assisting others with complex consumer, fiduciary, or business ownership accounts and relevant services.
• Provides backup support for operational duties and banking transactions while adhering to all processing and balancing requirements.
• Volunteers for community organizations and participates in community events.
• Performs other duties as assigned.

• Associates degree or equivalent combination of education and related work experience.
• In addition to education in the field of business or related field, prefer 1-2 years of experience in a sales and service-related role.
• Banking or financial experience is preferred.