Small enough to care. Big enough to deliver.

The Service Center Trainer leads training for the Service Banker team. The Service Center Trainer acts as a “go-to” for Service Bankers to ensure training needs are met. The hours for this position are expected to align with the department’s primary open hours Monday through Friday.

• Leads new employee training and onboarding
• Leverages Service Banker II’s to assist with new hire training
• Leads continuous training efforts with existing Service Banker I and Service Banker II employees
• Assists with coaching of employees
• Assist with scheduling trainings on team schedule
• May conduct routine coaching sessions with Service Banker I employees
• Establishes training plan and schedule for new hires and ensures completion of their Training Plans
• Regularly updates training plan based on employee feedback
  
• Develops associates’ skills and encourages growth
• Develops, initiates, and maintains communication updates to the Service Cnter team
• Organizes mentors within the Service Center team for new employees
• Provides leadership, guidance and solutions for exceptions and sensitive customer situations.
• Assists with interviewing/selecting candidates for the Service Center
• Coordinates and assists in conducting monthly team meetings
• Creates on-going product and service training specific to the department
• Develops and maintains training and support materials to assist team members with daily responsibilities.
• Collaborates with Service Banker II’s on continuous improvement initiatives
• Maintains strong communications with the Service Center Managing Officer on progress, problems and situations encountered
• Actively participates in community events to demonstrate support for MWO culture
• Performs other duties based on department traffic and needs.

• High school degree or equivalent with some related work experience.
• Banking or financial instituition experience required.