The Payment Specialist role is focused on a variety of payment support functions utilizing a full understanding of various Deposit Operations roles. Foundational expertise is in overall ACH, Exception Items, and Wire functions, as well as more advanced level operational support.

• Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
• Remains current with NACHA Operating Guidelines.
• Provides support and assistance to staff, customers, and other financial institutions for all payment-related functions in a timely manner for requests that come from OnBase, KACE, phone, email, and mail.
• Responsible for preparing documentation and creating reports for audits, examinations, and other purposes as necessary, under the direction of the Payment Managing Officer.
• Works on special projects as assigned to ensure that work is executed and delivered within required timeframes.
• Identifies opportunities for process improvements to enhance efficiency, effectiveness, and reduce errors.
• Assists with other departmental duties, including providing back-up for other roles.
• Performs review of the following daily as assigned:
  • Monitors ACH returns activity and follows up accordingly on complex ACH transactions in accordance with NACHA standards for RDFI and ODFI ACH transactions.
  • Sends letters of indemnity, acting and reporting as necessary.
  • Projects-System report and associated clean-up.
  • Account reconciliations.
  • Processes incoming and outgoing Wire Transfers, including both domestic and international.
  • Ensures all wires have been reviewed by Verafin before releasing.
  • Processes Foreign Items, including check conversions.
  • Ensures prompt and timely resolution of Non-Post Items.
  • Reviews and processes Holds placed on accounts.
  • Inputs pay or return decisions on Non-Sufficient Fund items and completes the processing of the Non-Sufficient Fund items.
  • Reviews and processes Stop Payment items.
  • Reviews and processes all Federal Reserve Adjustments.
  • Processes chargebacks and returns.
  • Processes outgoing ACH returns, including Positive Pay and Reclamations.
  • Monitors the Federal Reserve’s Availability of Funds and Collection of Check (“Reg CC”) compliance items and prepares its monthly report.
  • Processes One-Time ACH requests.
• Performs daily Remote Deposit Capture and Mobile Deposit review.

• Post high school education preferred or equivalent combination of education and related work experience.
• In addition to education,3+ years of experience in one or more Deposit Operations Payments support roles or an equivalent combination of education, training, and experience. 
• Banking or financial experience is required.
• One or more accreditations strongly preferred (e.g. AAP, APRP, NCP, FPP)