This position is an entry level Fraud Services role that provides a variety of operational and service support to the Fraud Services team.  The Fraud Services Analyst is responsible for managing daily fraud alert and dispute reviews. Monitors for new account fraud using applicable application. Performs initial review of unusual activity reports from other Bank personnel and assigns to Fraud Investigators as appropriate. Performs responsibilities to ensure a sound Fraud Services program for the Bank.  Provides support to the Fraud Services team members regarding various duties.

• Reviews and assigns reports of fraud and suspicious activity to appropriate Fraud Services Investigators for further analysis.
• Reviews and resolves daily fraud alerts and escalates fraud alerts to case for further investigation as applicable.
• Reviews and processes check fraud disputes submitted through the dispute platform.
  • maintains centralized records for fraud investigations/
• Performs daily review of:
  • returned deposited items and redeposited items for fraud concerns.
  • deposit hold report.
  • new customer onboarding to ensure potential fraud red flags and OFAC hits are addressed and cleared appropriately or added to the hotlist

• Review other periodic reports for unusual activity, such as trust check weekly report, daily ATM deposit report, Mobile deposit activity report.
• Assist Fraud Services Investigator with the following while reviewing fraud cases.
  • Obtain video surveillance
  • Gathers transaction detail
  • Assist branch staff in gathering necessary information and documentation
• Performs the monthly account reconciliation of fraud loss general ledger account.
• Closes accounts due to fraudulent activity when directed.
• Tracks and monitors restitution payments
• Responds to various law enforcement and fraud prevention requests.
• Performs other duties as assigned.
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• Associates degree or equivalent combination of education and related work experience.

• In addition to education in business or related field, preferred candidate will have 2-3 years of banking or financial services experience and/or training in bank operations, or an equivalent combination of education and overall work experience.